| Sl. No. |
SUBJECT |
WHOM TO CONTACT |
|
1
|
Registration for ISDN Connections
|
All Customer Servive Centers
|
|
2
|
CENTREX Facility
|
Contact :
|
|
3
|
Reporting fault on landline telephones
|
|
Dial Fault Reporting Service (IVRS)
|
XXX 2198
|
|
(where XXXX is first four digits
of the faulty telephone)
|
|
|
OR
Dial Central Fault Reporting Service
|
198
|
|
Report delay in resoration of service to the Concerned DE (External)
|
|
|
4
|
Commercial Matters -
Shifts, Transfers, Phone Plus Services etc.
|
Concerned Commercial Officers.
|
|
5
|
Billing Enquiry & Reconnections
|
Concerned Accounts Officers(TR).
|
|
6
|
Excess Billing Complaints
|
Concerned Customer Relation Officers.
|
|
7
|
Registration for Data & Leased Circuits
|
AGM (TLC),
Bangalore Telecom District,
1st Floor, Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1
|
|
8
|
Billing Details Regarding Leased Circuits
|
Sr. Accounts Officer (TLC) ,
Bangalore Telecom District,
1st Floor, Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone :
|
|
9
|
Complaints on Long Distance Teleprinter Circuits
|
|
Initial Booking of Complaints (IVRS)
|
1918
|
|
Fault Controls
|
|
|
In case of inordinate delay in restoration, contact
|
|
DE (LD)
|
|
|
SDE (LC)
|
|
|
DE (Data / Telex)
|
|
|
|
10
|
Complaints on Long Distance Speech Circuits
|
|
Initial Booking of Complaints (IVRS)
|
1918
|
|
Oral Complaints
|
|
|
In case of inordinate delay in restoration, contact
|
|
DE (LC/Data)
|
|
|
SDE (MUX)
|
|
|
DE (MUX)
|
|
|
|
11
|
Complaints on Long Distance Data Circuits.
1. High Speed Data Circuits
(64 KBPS & 2 MB)
2. Low Speed Circuit
(9.6 KB / PW / TP / Ticker etc.)
3. Telex
|
|
Initial Booking of Complaints (IVRS)
|
1918
|
|
Fault Maintenance
SDE
DE (Data)
|
|
|
SDE
DE (LC/DATA)
|
|
|
TD
SDE
|
|
|
|
12
|
Registration & Commericial Information of
Managed Leased Line Networks(MLLN)
|
Commercial Officer (TLC) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone :
|
|
13
|
Registration & Commericial Information of MPLS - VPN
|
|
Commercial Officer (TLC) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone :
|
|
For technical details
DE
SDE
|
|
|
|
14
|
|
Registration & Commericial Information of Inet
|
|
|
Commercial Officer (TLC) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone :
|
|
For technical details
SDE(Inet)
|
|
The Deputy General Manager,
Data Networks, Bangalore,
8th Floor, Telecom Building,
Bangalore - 1.
|
|
|
The Chief General Manager,
Data Networks, 4th Floor,
Lobby No. 1, Mahanagr Doorsanchar Sadan,
9, CGO Comlex,Lodhi Road,
New Delhi - 110003.
|
011-
Email:
|
|
|
15
|
Registration of IN Services
|
All Customer Service
Centers
|
|
16
|
INTERNET
1. PSTN / ISDN Dialup Access Service :
Sancharnet pre-paid cards (in the denomination of 25, 50, 100, 200, 500, 1000 hours)
2. Broadband Internet Service (DataOne)
3. Internet Leased Line Services :
4. NETONE -
BSNL's CLI Based Internet Access Service
Use first & pay later.
5. Direct Internet Access System (DIAS)
|
|
customer service centers
|
|
|
For Additional Details
|
12678
|
|
Concerned commercial officers
|
|
|
Commercial Officer (TLC) ,
Bangalore Telecom District,
Amenity Block,
Central Telephone Exchange Complex,
Palace Road, Bangalore - 1.
Phone :
|
|
Registration & Access Procedure :
1. Cofigure Dialup networking with access code 172222.
2. Connect using username : netone and
password : netone.
3. Open Registration site :
4. Fillup the registration form to create your username and password.
(Username should be your telephone number only)
5. Disconnect and connect again using your created username and password for browsing the Internet.
For assistance call Help Desk : 12678.
|
Concerned Commercial Officers.
|
Also at all Customer Service Centres.
Website :
|
|