\n";
str+="1 | \n";
str+="\n";
str+=" What are the various modes of payment of bills? |
\n";
str+="2 | \n";
str+="\n";
str+=" Where to pay bills? |
\n";
str+="3 | \n";
str+="\n";
str+=" How do I get reconnection after disconnection ? |
\n";
str+="4 | \n";
str+="\n";
str+=" How to pay bills? |
\n";
str+="5 | \n";
str+="\n";
str+=" For change of name in the telephone bill after third party transfer? |
\n";
str+="6 | \n";
str+="\n";
str+=" What to do for changing name in the telephone bill? |
\n";
str+="7 | \n";
str+="\n";
str+=" How to get a duplicate bill? |
\n";
str+="8 | \n";
str+="\n";
str+=" How to get rental rebate? |
\n";
str+="9 | \n";
str+="\n";
str+=" Where do I get details about Outstanding Bills ? |
\n";
str+="10 | \n";
str+="\n";
str+=" What is the due date of issue of telephone bill? |
\n";
str+="11 | \n";
str+="\n";
str+=" What is the periodicity of bill ? |
\n";
str+="12 | \n";
str+="\n";
str+=" What is the time allowed to pay the bill ? |
\n";
str+="13 | \n";
str+="\n";
str+=" Are there hassle-free modes of payment of bills ? |
\n";
str+="14 | \n";
str+="\n";
str+=" What is the present rate of Service Tax ? |
\n";
str+="15 | \n";
str+="\n";
str+=" What are the various charges for reconnection/shifting/and otheradditional facility? |
\n";
str+="16 | \n";
str+="\n";
str+=" What can I do,my phone bills are too high? |
\n";
str+="17 | \n";
str+="\n";
str+=" My friend says his phone is faulty, but when I ring his phone no. I get ring back tone. Why so? |
\n";
str+="18 | \n";
str+="\n";
str+=" What are the various charges for Temporary connections and extensions? |
\n";
str+="19 | \n";
str+="\n";
str+=" What is the timeframe for settlement of an excess metering complaint? |
\n";
str+="| | \n";
str+="What are the various modes of payment of bills? \n";
str+="Payment towards the bill may be made by Cheque or DD drawn as “BSNL BGTD” \n";
str+="or by cash at the Customer service Centres or Departmental Telegraph Offices of the Bangalore Telecom \n";
str+="or at the specified Post office or Bank counters. Online Payment through ICICI bank account is also possible. \n";
str+="Payment is still easier through Electronic Clearing Scheme.\n";
str+=" |
\n";
str+="| | \n";
str+="Where to pay bills? \n"
str+="Payment towards the bill may be made by Cheque or DD drawn as “BSNL BGTD” \n";
str+="or by cash at the Customer service Centres or Departmental Telegraph Offices of the Bangalore Telecom \n";
str+="or at the specified Post office or Bank counters. Online Payment through ICICI bank account is also possible. \n";
str+="Payment is still easier through Electronic Clearing Scheme.\n";
str+=" |
\n";
str+="| | \n";
str+="How do I get reconnection after disconnection ? \n";
str+="
Reconnection can happen after disconnection under the following cases: \n";
str+=" If the reconnection is requested within 3 months from the disconnection date, \n";
str+="reconnection will be allowed by the Customer Relation Officer after collecting the bill dues. \n";
str+="The reconnection charge will be levied through subsequent telephone bill.The reconnection is likely on the same day or on the following day. \n";
str+="If it is more than three months, the cable pair and indicator number are not guaranteed. \n";
str+="However, if he is applying for reconnection, it will be processed by the concerned AO(TR) \n";
str+="after collecting all dues including reconnection charges. The security deposit will also be reviewed and further demanded wherever necessary. \n";
str+="In case of more than 6 months, such lines are treated permanently closed. \n";
str+="However, under the discretionary powers vested, the Deputy General Manager concerned may approve \n";
str+="for reconnection in which case the intervening rental is also to be levied in addition to pending bills,\n";
str+=" reconnection fees and security deposit if any. \n";
str+="In cases falling under (2) and (3) the reconnection AN(NPO) will be issued to the field units \n";
str+="for reconnecting the line.\n";
str+=" |
\n";
str+="| | \n";
str+="How to pay bills? \n";
str+="Payment towards the bill may be made by Cheque or \n";
str+="DD drawn as “BSNL BGTD” or by cash at the Customer service Centres \n";
str+="or Departmental Telegraph Offices of the Bangalore Telecom or at the specified Post office \n";
str+="or Bank counters. Online Payment thro ICICI bank account is also possible. Payment is still easier through Electronic Clearing Scheme.\n";
str+=" |
\n";
str+="| | \n";
str+="For change of name in the telephone bill after third party transfer? \n";
str+="Please contact Accounts Officer(TR).\n";
str+=" |
\n";
str+="| | \n";
str+="What to do for changing name in the telephone bill? \n";
str+="Written application should be given to CAO(cbc) for incorporating correction.\n";
str+=" |
\n";
str+="| | \n";
str+="How to get a duplicate bill? \n";
str+="Duplicate bills indicating the bill amount can be obtained from any of the \n";
str+="customer service centres or from the customer relations officer or from accounts officer telephone revenue \n";
str+="of your zone.No fee is levied for this facility.\n";
str+=" |
\n";
str+="| | \n";
str+="How to get rental rebate? \n";
str+=" - Rebate in rental is provided suo-moto to subscribers when the services \n";
str+="are interrupted over a prolonged period due to departmental reasons.
\n";
str+="- Proportionate rental rebate will be given when the service is interrupted \n";
str+="for a period ranging from 7 days to 14 days.
\n";
str+="- 30 days rental rebate will be given to subscribers when the service is interrupted \n";
str+=" for more than 15 days but less than 30 days.
\n";
str+="- Pro-rata rental rebate will be given when the service is interrupted for more than one month.
\n";
str+="- In all these rebate cases there will be corresponding reduction \n";
str+="in the number of free calls allowed.
\n";
str+="- If rental rebate is not given automatically, the subscriber can represent to the \n";
str+=" Divisional Engineer (Internal) of his telephone exchange.
\n";
str+=" |
\n";
str+="| | \n";
str+="Where do I get details about Outstanding Bills ? \n";
str+="Outstanding telephone dues can be obtained from the Customer Relations Officer \n";
str+="of your zone. The same can also be obtained from your Accounts Officer Telephone Revenue \n";
str+="of the zone if the bill is outstanding for more than 3 months. \n";
str+="Details of the outstanding bills can also be known through Interactive Voice Response Systems \n";
str+="(IVRS) wherever installed. Fax image of the bill can be obtained through IVRS.\n";
str+=" |
\n";
str+="| | \n";
str+="What is the due date of issue of telephone bill? \n";
str+="Telephone bills are issued to customers by the Heads of Secondary Switching Areas\n";
str+="(SSAs).The dates can be ascertained from the Heads of SSAs. \n";
str+="The Telecom Circles/Metro Telephone Districts now decide the date schedule \n";
str+="for issue of telephone bills keeping in mind the twin objectives \n";
str+="of better customer service and improved collection efficiency.\n";
str+=" |
\n";
str+="| | \n";
str+="What is the periodicity of bill ? \n";
str+="Customers making more than 3000 calls in a month are presently billed monthly,\n";
str+=" and all others are billed bi-monthly.\n";
str+=" |
\n";
str+="| | \n";
str+="What is the time allowed to pay the bill ? \n";
str+="The customer is required to pay the bill by the 'pay-by-date' \n";
str+="printed thereon, the pay-by-date at present is 21 days from the \n";
str+="date of issue of the bill.\n";
str+=" |
\n";
str+="| | \n";
str+="Are there hassle-free modes of payment of bills ? \n";
str+="Yes. Voluntary Deposit(Revolving Account System) and Electronic Clearance Service \n";
str+="(debit) schemes, also enable the customer to pay telephone bills \n";
str+="without visiting a cash counter or collection centre. \n";
str+="The deposit in the former scheme earn simple interest at an attractive rate of 9%p.a \n";
str+="(2002-03) and in the later scheme customer earn a discount @ 1% \n";
str+="of the value of bill(excluding service tax component) subject to a maximum of \n";
str+="Rs.1000/-(Rupees One thousand only).\n";
str+=" |
\n";
str+="| | \n";
str+="What is the present rate of Service Tax ? \n";
str+="Service tax on Telecom Services is levied at the rate of 10% \n";
str+="w.e.from 10.09.04.Moreover, Education Cess @ 2% of the Service Tax so levied is also to be recovered in addition to Service Tax.\n";
str+=" |
\n";
str+="| | \n";
str+="What are the various charges for reconnection/shifting/and otheradditional facility? \n";
str+=" Reconnection Fee Disconnected due to default of payment. \n";
str+=" Telephone connection/plug point Rs.100.\n";
str+=" For an extra bell restored within a period of 10 days nil. \n";
str+="- In other cases Rs.30.
\n";
str+="- Transfer Fees \n";
str+="
For transfer of telephone connections to near relative . Rs.100 . \n";
str+="Use of land lord's telephone by the tenant \n";
str+="living in the same building Rs.100. \n";
str+="Third party transfer Rs.500.
\n";
str+="Shifting Charge.\n";
str+=" Telephone connection, extensions and connections to \n";
str+="Private and Private Branch Exchanges: In the same room In all other cases.\n";
str+=" In Exchange system with less than 500 lines Rs. 75/- Rs. 150/- \n";
str+="In Exchange system with 500 lines Rs. 75/- Rs. 600/-* \n";
str+="*Rebate of Rs. 300/- allowed if internal wiring is done by subscriber.
\n";
str+="Private & Private Branch Exchange Board The percentage of the installation \n";
str+="charges prescribed for corresponding PABX 50% 100% \n";
str+="Attendant Box of PABX \n";
str+="The percentage of the installation charges prescribed for corresponding PABX 10% 20% . \n";
str+="Plug and Socket Rs. 75/- Rs. 150/- \n";
str+="Bells Rs. 15/- Rs. 30/-
\n";
str+="Additional Facilities (one time charge with a warranty of 3 years)\n";
str+=" Extra Bell Rs. 150/-. \n";
str+="Extension Bell with Switch Rs. 200/-. \n";
str+="A Plug & Two Sockets Rs. 300/-. \n";
str+="For each additional socket Rs. 100/-. \n";
str+="For long cord \n";
str+=" Up to 5 meters Rs. 75/-. \n";
str+="For every additional 5 meters Rs 30/-.
\n";
str+="A complete Telephone Set Rs. 150/- p.a. \n";
str+="Coin Collecting Box Rs. 150/-p.a. \n";
str+="Loud-speaking Telephone Rs. 800/- p.a. \n";
str+="Ampliphone Rs. 80/- p.a. (or Rs. 10/- per month) \n";
str+="Secraphone/Ultaphones Rs. 500/- (pro-rata for a month).
\n";
str+="Charge Indicators (Check Meter): \n";
str+="Used With Rental Per Annum Check Meter Quarterly charges Installation Charge \n";
str+=" DELs Rs.40/- Rs. 10/- Rs. 40/- \n";
str+="PBX Junctions Rs. 90/- Rs. 22.50 Rs. 40/- \n";
str+="PABX Junctions Rs.150/- --- Rs. 50/-
\n";
str+="Fire Alarm Service \n";
str+=" Rental for Fire Alarm Switch Board 75% of the rental for a PBX \n";
str+="of equivalent capacity Rental for Fire Alarm Extension \n";
str+="75% of the rental of PBX connection of equal length. \n";
str+="Rifle Range Connections Rental Same as for Private Wires/N.E. Lines.
\n";
str+="Safe Custody \n";
str+=" Short Duration Minimum: 7 days \n";
str+="Maximum: 90 days Full normal rental, cable pair, \n";
str+="and telephone number will be reserved and restoration will be done within one week \n";
str+="or day specified by sub. whichever is later and Rs. 20/- will be charged. \n";
str+="Long Duration \n";
str+=" Non-Elect. Exgs. & Elect. Exgs. where dynamic locking \n";
str+="is not provided More than 90 days Full rental for 90 days and \n";
str+="40% of rent thereafter if sub. does not require cable pair & \n";
str+="indicator reserved for him. Restoration fee Rs. 100/- at the same place &\n";
str+="full shifting charge at other places. \n";
str+="Restoration fee on overriding priority and within a month is Rs. 100/- \n";
str+="For Subs of Elec. Exges with Dynamic Locking Facility \n";
str+="Minimum 6 months Full rental for 6 months and 40% of normal rental,\n";
str+=" thereafter if sub. does not require cable pair & indicator reserved for him. \n";
str+="If they are to be kept reserved, full rental should be paid for entire period \n";
str+="of safe custody.Restoration on overriding priority & \n";
str+="within a month is Rs. 100/- Note : Normal Rental/Rental means: \n";
str+="for urban subscribers - as applicable to low calling urban subscribers as mentioned in \n";
str+="para C(2) for rural subscribers - as applicable to rural subscribers as mentioned in para C(1).
\n";
str+="Phone Plus Facilities (Special Services) \n";
str+=" Abbreviated Dialing BSNL has decided to offer all Phone Plus Services \n";
str+="including CLIP facility free of cost to its customers \n";
str+="subject to following conditions: \n";
str+="Technical feasibility & availability First come first serve basis \n";
str+="The CLI facility will be provided only after produciton of purchase receipt of interface approved \n";
str+="CLI indicator by subscriber (BSNL circular no. 106-9/2002-Comml. dated 22.1.2003). \n";
str+="Call Transfer/forwarding Call transfer facility is available only within \n";
str+="BSNL Network-PSTN & Cellular. \n";
str+="Call Forwarding facility to other network(other than BSNL) may also be available \n";
str+="as per mutual agreement to this effect if signed later with other operators. \n";
str+="Hotline facility. \n";
str+="Three party conferencing. \n";
str+="CLIP facility.
\n";
str+="
|
\n";
str+="| | \n";
str+="What can I do,my phone bills are too high? \n";
str+="This is one of the most common complaints from our subscribers. \n";
str+="Here are a few tips to keep your bills low. If you have STD facility: \n";
str+="Use dynamic locking when not making STD calls. \n";
str+="Also remember that 900 (premium service calls) are charged like STD calls. \n";
str+="If you do not have STD facility: \n";
str+="You can still use dynamic locking to bar outgoing calls. \n";
str+="You have to ask for dynamic locking facility from your DE(Internal).\n";
str+=" Also remember that 95 calls (upto 200 km), are also available to subscribers without STD facility.\n";
str+=" These calls are charged at higher rates than local call. You can bar these calls in the same way as told above.\n";
str+=" |
\n";
str+="| | \n";
str+="My friend says his phone is faulty, but when I ring his phone no. I get ring back tone. Why so? \n";
str+="Listening to ring back tone is not the same as ringing of the destination phone. \n";
str+="In the present design of phone system if there is no short circuit fault on a phone line, \n";
str+="and someone rings that phone he/she gets to hear the ring back tone.\n";
str+=" If the phone line is OK, and a phone instrument is connected on the destination phone line the phone rings also.\n";
str+="So, you will hear ring back tone if the cable pair / wire to the target phone \n";
str+="is torn for some reason.\n";
str+="Again, if there is short circuit fault on the phone line, the short circuited line \n";
str+="starts draining current from the Exchange. \n";
str+="To prevent this undesirable current drain, at the Exchange Main Distribution Frame (MDF) \n";
str+="the affected cable pair is isolated / disconnected by means of a plastic strip.\n";
str+=" This is called “wedging” of phone line. \n";
str+="As you can see, wedging converts the short circuit fault into a physical disconnection / \n";
str+="isolation of the phone line cable pair. \n";
str+="So, anyone ringing a “wedged” phone no. will get to hear ring back tone. \n";
str+="These are the two ways you hear ring back tone even on dialing a faulty phone line.\n";
str+=" |
\n";
str+="| | \n";
str+="What are the various charges for Temporary connections and extensions? \n";
str+=" Temporary Connections and Extensions\n";
str+=" - Telephone Connections from Temporary Exchanges or PBXs.\n";
str+=" The rate shall be the same as applicable for regular telephone.
\n";
str+="- Charges for Extension to DELs Connections Annual Rental. \n";
str+="
- Internal Extension\n";
str+=" (without inter-com) / Internal Connection Rs. 400.
\n";
str+="- Internal Extension (with inter-com) \n";
str+="Rs. 500 Chargeable Distance from main connection Annual Rental.
\n";
str+="- External Extension to DEL/External Connection. \n";
str+="
- 1 km Rs. 1,400.
\n";
str+="- Exceeding 1 km but not exceeding 5 km Rent as per. above + \n";
str+="Rs. 800 per km for each additional km or part.
\n";
str+="- Beyond 5 kms Rent as per. above + \n";
str+="Rs. 1.500 per km for each additional km or part \n";
str+="(Chargeable distance is 1.25 times the radial distance) .
\n";
str+="- Temporary Extensions and Temporary Private Wires Temporary extensions from \n";
str+="departmental exchange connections, from private exchanges,\n";
str+="connections from private branch exchanges and extensions from these connections,\n";
str+=" may be given up to a maximum period of four months provided the cost involved \n";
str+="in giving the facility does not exceed Rs. 200 in each case. \n";
str+="The charges for these facilities shall be levied at half appropriate \n";
str+="annual rental prescribed for the corresponding facility provided on regular basis.
\n";
str+=" |
\n";
str+="| | \n";
str+="What is the timeframe for settlement of an excess metering complaint? \n";
str+="An excess metering complaint is normally required to be settled \n";
str+="within 2 months.\n";
str+=" |
\n";
str+="| ";
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