\n";
str+="1 | \n";
str+="\n";
str+=" What is Excel? |
\n";
str+="2 | \n";
str+="\n";
str+=" How do I avail a new EXCEL connection? |
\n";
str+="3 | \n";
str+="\n";
str+=" What is the initial amount to be deposited for a new Excel connection? |
\n";
str+="4 | \n";
str+="\n";
str+=" How to register your account and get started? |
\n";
str+="5 | \n";
str+="\n";
str+=" What are the services available free of cost along with the connection? |
\n";
str+="6 | \n";
str+="\n";
str+=" How do I activate my Excel connection? |
\n";
str+="7 | \n";
str+="\n";
str+=" How to know account balance in prepaid? |
\n";
str+="8 | \n";
str+="\n";
str+=" Whom should I contact for service related problems? |
\n";
str+="9 | \n";
str+="\n";
str+=" Do you allow roaming for prepaid cards? |
\n";
str+="10 | \n";
str+="\n";
str+=" What charges I need to pay when I receive a call from BSNL network/ any other networks?\n";
str+=" Is it same if I am roaming to other circle? |
\n";
str+="11 | \n";
str+="\n";
str+=" Is there any additional security deposit or prerequisite for zonal roaming? |
\n";
str+="12 | \n";
str+="\n";
str+=" Whether national /international roaming is also available? |
\n";
str+="13 | \n";
str+="\n";
str+=" What should I do if my Mobile (SIM) requires PUK Number? |
\n";
str+="14 | \n";
str+="\n";
str+=" What should I do if my SIM is damaged? |
\n";
str+="15 | \n";
str+="\n";
str+=" What should I do if my SIM is lost? |
\n";
str+="16 | \n";
str+="\n";
str+=" Whether excel prepaid connection is \n";
str+="ready to use or it is needed to recharge it immediately? |
\n";
str+="17 | \n";
str+="\n";
str+=" BSNL prepaid validity period? |
\n";
str+="18 | \n";
str+="\n";
str+=" How to know the balance and validity? |
\n";
str+="19 | \n";
str+="\n";
str+=" What should I do when the validity of my card is expired? What will happen to the amount,\n";
str+=" which is still available unutilized in my number? |
\n";
str+="20 | \n";
str+="\n";
str+=" What is recharge card? |
\n";
str+="21 | \n";
str+="\n";
str+=" Where I can get prepaid starter pack and recharge coupon? |
\n";
str+="22 | \n";
str+="\n";
str+=" What’s the validity period for prepaid? |
\n";
str+="23 | \n";
str+="\n";
str+=" When does the grace period starts? |
\n";
str+="24 | \n";
str+="\n";
str+=" Expiry of validity period? |
\n";
str+="25 | \n";
str+="\n";
str+=" What is lapsing of prepaid card? |
\n";
str+="26 | \n";
str+="\n";
str+=" When to recharge the account? |
\n";
str+="27 | \n";
str+="\n";
str+=" How can I recharge my Excel connection? |
\n";
str+="28 | \n";
str+="\n";
str+=" What is my new balance after I recharge my account? |
\n";
str+="29 | \n";
str+="\n";
str+=" Can we use our PSTN VCC card in BSNL mobile network? |
\n";
str+="30 | \n";
str+="\n";
str+=" If I am a subscriber of UP (east) area, \n";
str+="can I purchase and use scratch cards available in other areas like Punjab, \n";
str+="UP (west), etc? |
\n";
str+="31 | \n";
str+="\n";
str+=" Can I convert my prepaid Excel connection to a post-paid \n";
str+="connection or vice versa? |
\n";
str+="32 | \n";
str+="\n";
str+=" What are the charges for SMS? |
\n";
str+="33 | \n";
str+="\n";
str+=" Can I send SMS to 2424 or 7333 etc. from BSNL cellular service? |
\n";
str+="34 | \n";
str+="\n";
str+=" Whether I will get any concession if I call at night hours? |
\n";
str+="35 | \n";
str+="\n";
str+=" What is pulse? Is it same for incoming and outgoing calls? |
\n";
str+="36 | \n";
str+="\n";
str+=" Patterns for prepaid call charging. |
\n";
str+="37 | \n";
str+="\n";
str+=" Is third party transfer of mobile Cellone connection possible? |
\n";
str+="38 | \n";
str+="\n";
str+=" How to know account balance in prepaid? |
\n";
str+="39 | \n";
str+="\n";
str+=" What is my new balance after I recharge my account? |
\n";
str+="40 | \n";
str+="\n";
str+=" In prepaid is there any off peak hours if a call is made \n";
str+="from bsnl mobile to a mobile of another network? |
\n";
str+="| | \n";
str+="What is Excel? \n";
str+="Excel is the prepaid service, the countrywide mobile service from BSNL, \n";
str+="with minimum cost, maximum voice clarity and continuous coverage on all major \n";
str+="national highways. Pre-paid is that connection for which one makes the payment \n";
str+="in advance to purchase the SIM card and he can use it till its call value or \n";
str+="validity period. Following are the services provided by excel: \n";
str+=" - Mobile to mobile voice calls.
\n";
str+="- Mobile to land line voice calls.
\n";
str+="Various supplementary services like: \n";
str+="- CLIP (Calling Line Identification Presentation).
\n";
str+="- SMS (Short Messaging Service).
\n";
str+="- Call forwarding, call wait, Voice mail etc.
\n";
str+="\n";
str+=" |
\n";
str+="| | \n";
str+="How do I avail a new EXCEL connection? \n"
str+="New EXCEL connections are available through our Mobile CSC/ distributor \n";
str+="network in all cities covered with mobile services in UP (east).\n";
str+=" |
\n";
str+="| | \n";
str+="What is the initial amount to be deposited for a new Excel connection? \n";
str+="A new Excel connection can be had for Rs.200/- only. |
\n";
str+="| | \n";
str+="How to register your account and get started? \n";
str+="Once you purchased prepaid SIM card, simply insert your SIM card into \n";
str+="your mobile handset. Switch on your mobile set and dial 123 and \n";
str+="you will be connected to IVRS, you can know the credit of your card, \n";
str+="you can also select the language.\n";
str+=" |
\n";
str+="| | \n";
str+="What are the services available free of cost along with the connection? \n";
str+="There are a host of services, features available free of cost and \n";
str+="pre-activated like zonal roaming, CLIP, call waiting, voice mail etc.\n";
str+=" |
\n";
str+="| | \n";
str+="How do I activate my Excel connection? \n";
str+="Upon receipt of your pre-activated Excel SIM please dial 123; \n";
str+="follow the prompts of the IVRS computer to know your balance amount.\n";
str+=" Once the balance amount is known, your SIM is ready for further use.\n";
str+=" |
\n";
str+="| | \n";
str+="How to know account balance in prepaid? \n";
str+="Dial 123 and follow the IVRS instructions.\n";
str+=" |
\n";
str+="| | \n";
str+="Whom should I contact for service related problems? \n";
str+="For all service related problems our 24-hour help line number is 9415024365. \n";
str+="Additional information in case of coverage, roaming etc. \n";
str+="problem can be given on Mobile No. 9415020200. \n";
str+="In case of non-maturity of mobile codes/ calls from other places,\n";
str+=" the information can be given on Mobile No. 9415006611.\n";
str+=" |
\n";
str+="| | \n";
str+="Do you allow roaming for prepaid cards? \n";
str+="Yes, presently the prepaid cards are pre-activated with north zone roaming.\n";
str+="Note: Pre-paid cards do not have nation wide roaming.\n";
str+=" |
\n";
str+="| | \n";
str+="What charges I need to pay when I receive a call from BSNL network/ any other networks?\n";
str+=" Is it same if I am roaming to other circle? \n";
str+="All incoming calls are free from BSNL network/ any other networks so long \n";
str+="you are in your home cellular circle. \n";
str+="As such, there is no extra charge when you receive call from the network other than BSNL. \n";
str+="Incoming calls are charged while on zonal roaming and STD charges \n";
str+="(of plan–225) from Lucknow to the Level–I TAX of the respective circle are to be paid.\n";
str+=" |
\n";
str+="| | \n";
str+="Is there any additional security deposit or prerequisite for zonal roaming? \n";
str+="There is no additional security deposit for availing the zonal roaming.\n";
str+=" |
\n";
str+="| | \n";
str+="Whether national /international roaming is also available? \n";
str+="Presently this facility is not available.\n";
str+=" |
\n";
str+="| | \n";
str+="What should I do if my Mobile (SIM) requires PUK Number? \n";
str+="The PUK No can be obtained from help line (9415024365) on giving mobile No. \n";
str+="and SIM serial number. The PUK No. should be entered carefully as wrong \n";
str+="feeding of PUK No repeatedly will damage the SIM, permanently.\n";
str+=" |
\n";
str+="| | \n";
str+="What should I do if my SIM is damaged? \n";
str+="Damaged SIM’s would be replaced afresh with same mobile number for a \n";
str+="replacement fee of Rs.200/- from any of our distributor/CSC of the city from \n";
str+="where connection is taken. The balance amount shall be transferred to new SIM. \n";
str+="At the time of delivery, the customer is required to submit identity proof and \n";
str+="copy of receipt of prepaid connection.\n";
str+=" |
\n";
str+="| | \n";
str+="What should I do if my SIM is lost? \n";
str+="A new SIM with same mobile number would be made available after receipt \n";
str+="of a copy of FIR of the lost SIM and a deposit receipt of Rs.200/- as \n";
str+="replacement charges from any of our distributor/CSC of the city from where \n";
str+="connection is taken. The balance amount shall be transferred to new SIM. \n";
str+="At the time of delivery, the customer is required to submit identity proof \n";
str+="and copy of receipt of prepaid connection.\n";
str+=" |
\n";
str+="| | \n";
str+="Whether excel prepaid connection is \n";
str+="ready to use or it is needed to recharge it immediately? \n";
str+="Yes, every new excel prepaid connection is ready to use. \n";
str+="Presently the excel prepaid connection is loaded with inaugural free talk \n";
str+="value of Rs. 50/- and is available for 07 days from the date of SIM initialization.\n";
str+=" |
\n";
str+="| | \n";
str+="BSNL prepaid validity period? \n";
str+="At the time of first recharge your BSNL prepaid will be valid for the \n";
str+="validity period specified (in days) on the recharge card used for recharging \n";
str+="your BSNL prepaid. Validity period depends on the recharge cards \n";
str+="denomination used for recharge.\n";
str+=" |
\n";
str+="| | \n";
str+="How to know the balance and validity? \n";
str+="Dial 123 from your cell phone. Follow the prompts and select the option\n";
str+=" for balance and validity period enquiry.\n";
str+=" |
\n";
str+="| | \n";
str+="What should I do when the validity of my card is expired? What will happen to the amount,\n";
str+=" which is still available unutilized in my number? \n";
str+="After expiry of the validity of the card, the connection is required to be \n";
str+="recharged by the scratch cards ( meant for same license service area). \n";
str+="This recharge is to be done within the grace period of 15 days from the date \n";
str+="of expiry of validity if you want your balance unutilized amount also to be \n";
str+="credited along with the net call value of the new recharge coupon through \n";
str+="which you are recharging. After expiry of the grace period the balance unutilized \n";
str+="amount will be lapsed. \n";
str+="During grace period no calls are allowed except emergency ( Toll free ) and IVR call.\n";
str+="These scratch cards are available in different denominations of Rs. 300/- \n";
str+="( with validity period of 30 days), Rs. 500/- ( with validity period of 45 days), \n";
str+="Rs.1000/-( with validity period of 60 days) and Rs.2000/- ( with validity period of 90 days). \n";
str+="Rs.1000/-( with validity period of 60 days) and Rs.2000/- ( with validity period of 90 days).\n";
str+=" Validity starts from the date of latest recharge. \n";
str+="If recharge is not done with the additional grace period of 60 days \n";
str+="(after the normal grace period of 15 days), the excel prepaid connection will be lapsed.\n";
str+=" |
\n";
str+="| | \n";
str+="What is recharge card? \n";
str+="It is a card containing 16-digit secret code to extend your prepaid account.\n";
str+=" Recharge cards are available in various denominations. \n";
str+="When you purchase a recharge card, scratch the hidden portion on the recharge \n";
str+="card to know the secret code. Dial 123 and you will be connected to IVRS prompt menu. \n";
str+="Choose option 2 to recharge, you will be prompted to enter 16-digit code. \n";
str+="Enter the code followed by “#”, the your recharging is activated.\n";
str+=" |
\n";
str+="| | \n";
str+="Where I can get prepaid starter pack and recharge coupon? \n";
str+="You can get prepaid starter pack or recharge coupon from the nearest CSRs \n";
str+="and BSNL appointed distributor outlets and their representatives.\n";
str+=" |
\n";
str+="| | \n";
str+="What’s the validity period for prepaid? \n";
str+="Validity Period is the period of during which you are allowed to make or \n";
str+="receive the calls and start with the date activation of your SIM card.\n";
str+=" |
\n";
str+="| | \n";
str+="When does the grace period starts? \n";
str+="It is meant for recharging purpose and starts from the date of expiry of the validity period.\n";
str+=" |
\n";
str+="| | \n";
str+="Expiry of validity period? \n";
str+="Once your prepaid period expires your account gets deactivated. \n";
str+="But you will get a grace period during which you can reactivate your prepaid card\n";
str+=" by recharging it. In grace period you will not be allowed to make or \n";
str+="receive any call.\n";
str+=" |
\n";
str+="| | \n";
str+="What is lapsing of prepaid card? \n";
str+="Incase you don’t recharge your prepaid card during grace period your account \n";
str+="get ceased and you may loose your mobile number.\n";
str+=" |
\n";
str+="| | \n";
str+="When to recharge the account? \n";
str+="Whenever your talk time value becomes very low or validity period expires or \n";
str+="about to expire, please recharge your prepaid account, \n";
str+="for that you will be prompted to recharge.\n";
str+=" |
\n";
str+="| | \n";
str+="How can I recharge my Excel connection? \n";
str+="Recharge vouchers also known as scratch cards/cash cards of various \n";
str+="denominations are readily available through our distributor/retailer network \n";
str+="and customer service centers. For recharge, dial 123 wait for IVRS announcement \n";
str+="to select proper option to feed the secret code and follow the instructions, \n";
str+="at end you will be recharged with the appropriate amount. \n";
str+="Entry of wrong secret code repeatedly will debar the recharge facility \n";
str+="associated with your number.\n";
str+=" |
\n";
str+="| | \n";
str+="What is my new balance after I recharge my account? \n";
str+="When you recharge your prepaid card, the new balance will be the sum of \n";
str+="calling value (or talk time value) of recharge card \n";
str+="(after deduction of processing fee and service tax) and previous balance left.\n";
str+=" |
\n";
str+="| | \n";
str+="Can we use our PSTN VCC card in BSNL mobile network? \n";
str+="No. VCC card used in PSTN fixed line connection cannot be used in BSNL mobile. \n";
str+=" |
\n";
str+="| | \n";
str+="If I am a subscriber of UP (east) area, \n";
str+="can I purchase and use scratch cards available in other areas like Punjab, \n";
str+="UP (west), etc? \n";
str+="No, subscriber’s of an area would be able to use scratch cards meant for and \n";
str+="available in his license area e.g. a subscriber of UP (east) can recharge \n";
str+="with scratch cards of UP (East) license area only but not of any other area’s \n";
str+="like UP (west), Punjab, etc.\n";
str+=" |
\n";
str+="| | \n";
str+="Can I convert my prepaid Excel connection to a post-paid \n";
str+="connection or vice versa? \n";
str+="No. At present it is not possible to convert your prepaid connection to \n";
str+="postpaid connection or vice versa. Both the SIMs are not changeable. \n";
str+="You have to apply afresh for prepaid/ postpaid connection (as the case may be) and \n";
str+="to complete requisite procedures for obtaining the connection.\n";
str+=" |
\n";
str+="| | \n";
str+="What are the charges for SMS? \n";
str+="The outgoing SMS (Maximum 160 characters) are charged @ Re.0.60 per message \n";
str+="and incoming SMS are free in the same Service license area.\n";
str+=" |
\n";
str+="| | \n";
str+="Can I send SMS to 2424 or 7333 etc. from BSNL cellular service? \n";
str+="No. It will be possible only after we enter in to an agreement with the \n";
str+="companies operating in these services.\n";
str+=" |
\n";
str+="| | \n";
str+="Whether I will get any concession if I call at night hours? \n";
str+="No. Presently the call charges are uniformly applicable for full 24 hours. \n";
str+="(It means there is no peak off concessional slab).\n";
str+=" |
\n";
str+="| | \n";
str+="What is pulse? Is it same for incoming and outgoing calls? \n";
str+="It is the minimum time period for which call will be charged. \n";
str+=" - The Cellone-excel outgoing call pulse is @30 seconds interval.
\n";
str+="- The Cellone-excel incoming call pulse is@ 60 seconds interval.
\n";
str+="- The pulses, charge per minute are same for all scratch card value.
\n";
str+="For example, call charges when cell-to-cell calls are made within the same circle, \n";
str+="the call charges will be Rs. 2.20/- per minutes. \n";
str+="Under this situation, the call charges are Re. 1.10 per thirty seconds, \n";
str+="so, if, call duration is 35 second then call charges will Re.2.20 /-.\n";
str+=" |
\n";
str+="| | \n";
str+="Patterns for prepaid call charging. \n";
str+="No off-peak hours. Pulse rate for OG is 30sec. \n";
str+="Outgoing charge for calls between mobiles within state is Rs.2.20/-per minute and \n";
str+="outside the state is Rs.2.40/-per minute. OG charge for calls between mobile and \n";
str+="landline or WLL within a state is Rs.2.40/-per minute and outside the state up to \n";
str+="500km is Rs.2.40/-per minute, beyond 500km is Rs.3.60/-per minute. Incoming is free.\n";
str+=" |
\n";
str+="| | \n";
str+="Is third party transfer of mobile Cellone connection possible? \n";
str+="No. Presently it is not possible. Cellular connection is a type of personal communication\n";
str+=" |
\n";
str+="| | \n";
str+="How to know account balance in prepaid? \n";
str+="Dial 123 and follow the IVRS instructions\n";
str+=" |
\n";
str+="| | \n";
str+="What is my new balance after I recharge my account? \n";
str+="When you recharge your prepaid card, the new balance will be the sum of \n";
str+="calling value (or talk time value) of recharge card (after deduction of \n";
str+="processing fee and service tax) and previous balance left.\n";
str+=" |
\n";
str+="| | \n";
str+="In prepaid is there any off peak hours if a call is made \n";
str+="from bsnl mobile to a mobile of another network? \n";
str+="No.\n";
str+=" |
\n";
str+="| ";
str+=" ";
str+="Top";
str+=" ";
str+="";
str+="Back |
\n";
str+="